TASK ORDER #05: API will provide authorized personnel to carry out technical and operational support for activities of the OW4C project, including work planning; continuing and expanding outreach activities in Battambang, Banteay Meanchey, and Kampong Chhnang provinces; implementing community feedback mechanisms; supporting the scaling of civic tech tools; supporting stakeholder groups; training of youth; and providing support to community activities in Banteay Meanchey and Kampong Chhnang Provinces.

Task Order 1: InSTEDD will provide personnel to carry out technical, management, and operational support for the start-up activities and base year of the OWSO-PEA project, including strategic planning; start-up in Battambang province; support of work plan and project learning mechanisms; and provide analysis of Battambang landscape review and stakeholder analysis.

Task Order 2: InSTEDD will provide personnel to carry out technical, management, and operational leadership and support for to design and pilot two tech solutions: an Integrated Voice Response (IVR) and a Facebook Chatbot function. Both are to collect, aggregate, and share information about the cost and requirements for OWSO services; provide users with a feedback mechanism to assess services; and collect information from users, which will both support transparency and will allow the NGS team to continually improve responses of the interactive chat platform and other components.

Task Order 3: InSTEDD will provide personnel to carry out technical, management, and operational leadership and support to continuously iterate on and scale two tech solutions: an Integrated Voice Response (IVR) and a Facebook Chatbot function. Both are to collect, aggregate, and share information about the cost and requirements for OWSO services; provide users with a feedback mechanism to assess services; and collect information from users, which both support transparency and will allow the NGS team to continually improve responses of the interactive chat platform and other components. In addition, in January 2021 InSTEDD will launch an online dashboard for the public to more effectively monitor interactions and improvements of the services provided at the OWSOs. InSTEDD will work on making the aforementioned tech tools live in two new provinces (Siem Reap and Banteay Meanchey) by January 2021.

API will provide authorized personnel to carry out technical and operational support for activities of the OW4C project, including work planning; continuing and expanding outreach activities in Battambang province; implementing community feedback mechanisms; supporting the scaling of civic tech tools; supporting stakeholder groups; training of youth; and providing support to the commencement of community activities in Banteay Meanchey and Kampong Chhnang Provinces.

Task Order 3: API will provide authorized personnel to carry out technical and operational support for activities of the OW4C project, including work planning; continuing and expanding outreach activities in Battambang province; implementing community feedback mechanisms; supporting the scaling of civic tech tools; supporting stakeholder groups; training of youth; and providing support to the launch of activities in two new provinces (Siem Reap and Banteay Meanchey).

Task Order 2: API will provide authorized personnel to carry out technical and operational support for activities of the OWSO-PEA project, including work planning; outreach activities in Battambang province; creating community feedback mechanisms; support to piloting of civic tech tools; support to stakeholder groups; training of youth; and preparation of scaling process to new provinces.

Task Order 1: API will provide authorized personnel to carry out technical and operational support for the start-up activities and initial phase of the OWSO-PEA project, including work and strategic planning; start-up in Battambang province; selection of key target areas; and citizen scorecard surveys. Tasks, deliverables and timelines are elaborated below.

Task Order 2: InSTEDD will provide personnel to carry out technical, management, and operational leadership and support for to design and pilot two tech solutions: an Integrated Voice Response (IVR) and a Facebook Chatbot function. Both are to collect, aggregate, and share information about the cost and requirements for OWSO services; provide users with a feedback mechanism to assess services; and collect information from users, which will both support transparency and will allow the NGS team to continually improve responses of the interactive chat platform and other components.

Task Order 3: InSTEDD will provide personnel to carry out technical, management, and operational leadership and support to continuously iterate on and scale two tech solutions: an Integrated Voice Response (IVR) and a Facebook Chatbot function. Both are to collect, aggregate, and share information about the cost and requirements for OWSO services; provide users with a feedback mechanism to assess services; and collect information from users, which both support transparency and will allow the NGS team to continually improve responses of the interactive chat platform and other components. In addition, in January 2021 InSTEDD will launch an online dashboard for the public to more effectively monitor interactions and improvements of the services provided at the OWSOs. InSTEDD will work on making the aforementioned tech tools live in two new provinces (Siem Reap and Banteay Meanchey) by January 2021.